Returns & Exchanges
We pride ourselves on only selling high quality products and we carefully inspect and pack every item to ensure that we meet your expectations.
Gourmet Foods Australia will replace any product that arrives at their destination faulty or damaged. Notification of faulty or damaged products must be received by our customer service within 48 hours of receiving your goods.
Under these circumstances, please email us and we will provide you with instructions on how to return goods.
Return of undamaged products
You can shop at gourmetfoodsaustralia.com.au knowing that if you are not completely happy with your purchase you can return the product to us and get your money back.
To return an item for your money back:
Send an email to sales@ gourmetfoodsaustralia.com.au stating your customer number, order number and the item/s you wish to return.
Our Money Back No Questions Asked is for all products provided:
• You notify us of your intention to return the item/s within 21 days of despatching your order to you.
• The returned item/s are received by us within 14 days of us providing you with an RMA number.
• The items are returned to us ‘as new’ condition with all internal and external packaging, accessories, labels, and manuals complete and intact.
• The item/s that are returned have not been opened, damaged, used and are in 100% re-saleable condition when we receive them.
• The item/s is securely packed and sent back to us via Registered Post or a Courier service to ensure the package is received by us.
Your refund will be the amount you paid for the items returned less the delivery costs.