We offer free postage for all purchases over $100, and a flat rate of $10 postage for all other orders (within Australia).
We do not sell if we cannot supply, all product shown on our website is in stock and product delivery is usually made within 5 working days. Orders are despatched within 24 hours of receiving your payment.
We deliver anywhere in Australia. please contact us if you would like to enquire about shipping to other countries. Unfotunately, at this time we are unable to deliver to PO Boxes.
Please enter all delivery details carefully. Inaccurate delivery information may result in delays. If we incur a re-delivery fee by one of our couriers due to inaccurate delivery information provided by you, that charge will be passed on to you.
We work closely with our carrier to ensure speedy delivery of your products, but there may be times when deliveries are delayed due to circumstances beyond our control. Late delivery does not constitute a failure of our agreement, and does not entitle cancellation of an order. The customer is responsible for informing us if an order does not arrive. Once informed, we will work with the carrier to ensure prompt delivery.
Our couriers deliver between 9am and 5pm Monday to Friday only. No deliveries are made on weekends or public holidays. A signature will be required upon delivery. If a signature can not be obtained then a Card will be left in your mail box with instructions on how to collect your parcel or arrange re-delivery. Undelivered parcels are normally only held for 7 days . If your parcel is not collected or re-delivered by this time, it will usually be returned to us as unclaimed. In this event, we will contact you to investigate the reason and freight charges may be payable to re-despatch.
We carefully pack all orders to ensure that your items arrive to you in the best of condition and avoid the risk of damaged goods whilst in transit. In the event that your order arrives damaged, faulty or incorrect or there are missing items, you must notify Gourmet Foods Australia within 48 hours of your parcel being signed for. We will give instructions on how to return damaged or faulty items and arrange immediate despatch of any missing or incorrect items. All enquiries will be handled during weekday business hours.
Cancellations are not accepted once the order has left our premises.
Please read our Returns & Exchanges Policy for details on returning items if you are not happy with your order.